Privacy Policy

Last Updated: 10/28/24

Welcome to Enclave Apartments. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services, visit our website, or interact with us in any other way. This policy applies to our properties and residents in both California and Nevada.

1. Information We Collect

We may collect personal information from you in the following ways:

Contact Information: Name, email address, phone number, and mailing address.
Rental Application Information: Social Security Number, date of birth, financial information, employment details, and references.
Website Usage: Information collected through cookies, IP address, and analytics tools to understand your interaction with our website.
Payment Information: Billing details, credit card information, and other payment-related information for processing rent and fees.
Communications: Records of any communication you have with us, including email correspondence and phone calls.

2. How We Use Your Information

We may use the information collected for the following purposes:

Providing Services: To process rental applications, verify eligibility, and manage your rental agreement.
Communication: To respond to inquiries, provide customer support, and notify you of changes to our services or policies.
Payment Processing: To process payments for rent, utilities, and other charges.
Marketing: To send you information about promotions, updates, or services that may be of interest to you (with your consent where required by law).
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors, such as payment processors, background check services, and maintenance providers, to assist us in delivering services.
Legal Authorities: When required by law, regulation, or legal process, or to protect the rights, property, or safety of [Apartment Chain Name], our residents, or others.
Business Transfers: In connection with a merger, sale, or transfer of assets, we may share your information as part of the transaction.

4. Your Rights Under CCPA (For California Residents)

As a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the categories and specific pieces of personal data we collect, use, and disclose.
Right to Delete: You can request the deletion of your personal data, subject to certain exceptions.
Right to Opt-Out: You can request that your information is not sold (though we do not sell personal information).
Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights under the CCPA.
To exercise your CCPA rights, please contact us at [Insert Contact Information]. We will verify your request using information you have provided to ensure your privacy and security.

5. Data Security

We use industry-standard security measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy] 

8. Children’s Privacy

Our services are intended for adults over the age of 18. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us, and we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. The updated version will be posted on our website with the “Last Updated” date at the top. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

The Enclave Apartments
8455 Offenhauser Drive
Reno, NV 89511
Phone: 775-853-3888
Email: theenclavereno@gmail.com